Shop4Hair – Shipping Policy

Last Updated: [15/11/2025]

At Shop4Hair, we are committed to delivering your products safely and on time. This Shipping Policy explains how we process, ship, and deliver orders worldwide.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• High-volume periods (sale seasons, holidays) may result in slight processing delays.

2. Shipping Methods & Delivery Times

We ship worldwide using trusted courier partners.

Estimated delivery times:

• Switzerland: 2–4 business days

• Europe: 4–8 business days

• UK & Middle East: 5–10 business days

• USA & Canada: 7–12 business days

• Rest of the World: 10–15 business days

Delivery times may vary based on:

• Your location

• Customs processing

• Product type (e.g., furniture may require extra handling time)

3. Shipping Fees

Shipping costs are calculated at checkout based on:

• Package weight

• Delivery destination

• Shipping method selected

Large or heavy items such as salon furniture may incur additional freight charges.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Tracking number

• Courier details

• Link to monitor your delivery in real time

Please allow up to 24 hours for tracking updates to appear.

5. Customs, Duties & Taxes

International orders may be subject to:

• Customs fees

• Import duties

• Local taxes

These charges are not included in product or shipping prices and are the customer’s responsibility.
Shop4Hair is not responsible for delays caused by customs.

6. Damaged or Lost Packages

If your package arrives damaged:

1. Take clear photos of the packaging and product.

2. Contact us within 48 hours of delivery.

If your package is lost in transit, we will work directly with the courier to resolve the issue and arrange a replacement or refund.

7. Furniture Shipping

For salon furniture (chairs, shampoo units, stations):

• Delivery may require additional time due to size and logistics.

• Items are shipped with protective packaging to avoid damage.

• Some deliveries may require a scheduled appointment or pallet handling.

8. Wrong Address Disclaimer

Customers are responsible for providing the correct shipping address.

If an order is returned due to an incorrect or incomplete address:

• Re-shipping fees will apply.

Please double-check your address before completing your purchase.

9. Contact Information

For questions about shipping, please contact us:

📧 info@shop4hair.ch
📞 +41 79 507 00 31
🕒 24/7 Customer Support