Frequently Asked Questions
Products & Quality
What products do you sell?
What products do you sell?
At Shop4Hair, we offer a wide range of professional hair care products, including shampoos, creams, sprays, masks, and styling essentials.
Are your products suitable for both men and women?
Are your products suitable for both men and women?
Yes. We offer a complete selection for all hair types and genders, including professional salon-grade options.
What brands do you work with?
What brands do you work with?
We collaborate with trusted international and Swiss brands known for their quality and performance in the professional hair industry.
Are your products authentic?
Are your products authentic?
Absolutely. All items are sourced directly from authorized distributors and verified manufacturers.
What is the quality of your products?
What is the quality of your products?
All our products meet high European quality standards, ensuring professional results and customer satisfaction.
Orders, Shipping & Delivery
When will my order be delivered?
When will my order be delivered?
Orders are shipped within 3 business days of payment confirmation. Delivery times vary depending on location.
Which countries do you ship to?
Which countries do you ship to?
Shop4Hair ships worldwide. For details, please check our shipping page for country-specific options.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link so you can monitor its status in real time.
What should I do if my package is lost or damaged?
What should I do if my package is lost or damaged?
Contact our customer service immediately. We’ll investigate and provide a quick resolution or replacement.
Do you offer express shipping?
Do you offer express shipping?
Yes, express delivery is available for select regions at an additional cost during checkout.
Payments & Returns
How can I make a payment?
How can I make a payment?
We accept credit/debit cards, PayPal, and other secure online payment options available at checkout.
Is my payment information secure?
Is my payment information secure?
Yes. Our website uses SSL encryption and verified payment gateways to ensure full transaction security.
Can I get an invoice for my purchase?
Can I get an invoice for my purchase?
Of course. A digital invoice will be automatically sent to your registered email address after checkout.
Can I return a product?
Can I return a product?
Yes, products can be returned within 14 days if unused and in original packaging. Please review our return policy for details.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
Account & Support
How can I create an account?
How can I create an account?
Click “Sign Up” on the top right corner and follow the simple registration steps to start shopping.
How can I update my account information?
How can I update my account information?
Log in, visit your profile, and update your details anytime from your account settings.
What if I forget my password?
What if I forget my password?
Use the “Forgot Password” option on the login page to reset your password via email.
How can I contact customer support?
How can I contact customer support?
You can reach us via email at info@shop4hair.ch or call us at +41 79 507 00 31. Our team is available 24/7.
Do you offer support for professionals or salons?
Do you offer support for professionals or salons?
Yes, our dedicated support team assists salons and stylists with bulk orders, recommendations, and product guidance.
Product Information & Availability
Can I get more information about the products?
Can I get more information about the products?
Yes, each product page includes detailed descriptions, ingredients, and usage instructions.
Do you offer samples or trial sizes?
Do you offer samples or trial sizes?
Some products may include sample options. Check the product page or contact us for availability.
What if a product is out of stock?
What if a product is out of stock?
You can contact our support team for restock dates, or subscribe to notifications on the product page.
How can I find the right product for my hair type?
How can I find the right product for my hair type?
Use our filter system or contact our experts for personalized recommendations.
Do you offer professional discounts for salons or barbers?
Do you offer professional discounts for salons or barbers?
Yes, verified salon owners and stylists can access exclusive pricing. Please contact us for partnership details.